Mistakes in equipment delivery discovered offshore are costly because they are not easily rectified.
It is therefore commonplace for experienced operations personnel with a time-served understanding of individual customer requirements to ‘fine tune’ orders by:
- Substituting unavailable equipment with items of equal or better specification
- Disregarding items that they recognise as unneeded or requested in error
- Including additional items that they know are required but have not been requested
- Liaising directly with logistics planners or customers to discuss order anomalies and adjust picking selections accordingly
Although a vital part of customer service, this flexibility only adds to the complexity of recording equipment delivery selections on paper forms. PHALANX completely transforms the picking process by replacing paper based recording with an intelligent mobile device that guides the operator through the selection process, records additional or deleted items and even flags up alternative picks.
The picking experience can be further simplified by attaching barcodes or RFID tags to the equipment, eliminating manual data entry errors. With PHALANX integration linking the mobile device to the back office system, the finance team is kept fully aware of what has been delivered.
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